FAQ's

During warmer weather with higher swim loads, chlorine is reduced quickly. Regular servicing and maintenance including brushing and vacuuming is required to keep algae at bay. Always remember that when a pool looks clear it does not mean that it is necessarily clean and fit for swimming.

 Weekly testing works for most backyard pools, but the best bet is to test your pH and chlorine levels at least twice per week. Chlorine should be fed continuously through a chemical feeding device to maintain a consistent level. 

This is a great question. Usually we are able to meet with you within 24 hours while 48 hours being the absolute longest in very rare cases.  We very rarely have a delay of more than 2 business days before we can get started on any type of job you may have.

Yes absolutely. As long as we are working with you there is no need for you to purchase and/or store any kind of chemicals at your home. We have you covered! 

 Dirt, debris, and other contaminants like iron, phosphates, and calcium can inhibit the operation of your system. They cause an increase in pump pressure preventing optimal performance and leading to additional wear and tear on the equipment. Regular cleaning and servicing of your cartridge filter prevents this. 

We do! but an appointment is needed to evaluate whether the pool meets the criteria for service.

The salt cell should be cleaned every 2-3 months of usage to ensure there are no contaminants present or calcium build up and phosphate fallout. Even though iron flows through the cell it can build up as well.

Without proper cleaning and maintenance these contaminants build up and inhibit the performance of your swimming pool.

Yes. Your pump should turn over the water through your filter in your pool at least once per day. 

Brushing your pool will keep dirt from occupying the small pores and starting small organic farms. Steel bristled brushes, called algae brushes, are very effective. Remember to never use a steel brush on a vinyl lined pool. Done regularly, brushing can also reduce the time spent vacuuming. Brush from the shallow end towards the deep end in overlapping strokes. Circle the pool towards the main drain, and much of the dirt will be swept up into the filter in this manner. 

 Your pool may be green from a number of factors. These may include algae growth from phosphates or metals in the water. 

 Algae need nutrients, sunlight and a place to grow. The best way to prevent algae is to maintain a proper sanitizer level and brush. Algae needs to have something to cling onto and grow. If you are consistently brushing, it will help prevent it from getting in those crevices and areas of poor circulation. Green algae is the most common and tends to make its presence known when we get a few days of high heat. Black algae shows up in areas of poor circulation like deep end corner, step corners and behind ladders. Yellow algae is a bit stubborn and resistant to chlorine. If you get yellow algae, be sure to follow manufacturer’s directions on the yellow algae product. And remember, algae can be transferred from pool to pool. If you are vacationing, make sure to clean your swimsuits well before taking them home. 

We always want to be readily accessible for you! If for any reason you are unable to get a hold of us right away, have no worries, we will return your call promptly. You also can email us anytime and we will respond to you within 12 hours. The majority of the time will be within an hour.